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Privacy Policy

Effective Date: March 2026

At Mileano Tyres, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in accordance with the Protection of Personal Information Act (POPI Act) of South Africa.

1. Information We Collect

When you visit our fitment centre or use our website, we may collect the following information:

  • Personal Details: Name, surname, and identity number (for warranty/insurance).

  • Contact Details: Email address and phone number.

  • Vehicle Information: Make, model, and vehicle registration number (number plate).

  • Financial Information: Payment details and transaction history.

2. Why We Need Your Data

We process your personal information for the following specific purposes:

  • To provide professional tyre fitment, alignment, and balancing services.

  • To process invoices and manage your customer account.

  • To register your tyres for the Dunlop Sure road hazard insurance.

  • To notify you about essential safety recalls or service reminders (e.g., your next 10,000 km rotation).

  • To comply with legal and tax obligations (SARS).

3. Disclosure to Third Parties

We do not sell your data. We only share your information with trusted third parties when necessary:

  • Sumitomo Rubber South Africa (Dunlop): For product warranty and insurance registrations.

  • Payment Processors: To securely handle your credit/debit card transactions.

  • Legal Authorities: If required by law to prevent fraud or criminal activity.

4. Security of Your Information

We take all reasonable technical and organizational measures to secure the integrity and confidentiality of your data. This includes:

  • Secure storage of physical records.

  • Encryption and firewalls for digital data stored on our systems.

  • Restricting access to your information only to employees who need it to perform their jobs.

5. Your Rights

Under POPIA, you have the right to:

  • Access: Ask us what information we hold about you.

  • Correct: Ask us to update or fix outdated or incorrect information.

  • Delete: Request that we delete your personal information (subject to legal record-keeping requirements).

  • Object: Unsubscribe from any marketing communications at any time.

6. Use of Cookies (Website)

Our website uses “cookies” to enhance your browsing experience. Cookies are small files stored on your device that help us analyze web traffic and remember your preferences. You can choose to accept or decline cookies in your browser settings.

7. Contact Our Information Officer

If you have any questions about this policy or how we handle your data, please contact us: